Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction /

Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors. - New York : Haworth Hospitality Press, c2004. - 244 p. : ill., maps ; 23 cm.

Includes bibliographical references and index.

0789027542 (hard cover : alk. paper) 0789027550 (soft cover : alk. paper)

2004016723


Hospitality industry--Management.
Tourism--Management.

TX911.3.M27 / H66235 2004

647.94068 HOS