Cases in hospitality management : a critical incident approach / Timothy R. Hinkin

By:

Hinkin, Timothy R

Material type: Text

TextPublication details: Hoboken, N.J. : John Wiley & Sons, 2006Edition: 2nd edDescription: ix, 157p. ; 23cmISBN:

047168693X (pbk.) :

Subject(s):

Hospitality industry -- United States -- Management -- Case studies

DDC classification:

647.94068 22

Online resources:

Table of contents only

Contents:

Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
BOOK	Perpustakaan Kementerian Pelancongan, Seni dan Budaya Malaysia Pinjaman Dewasa	Non-fiction	647.94068 HIN (Browse shelf(Opens below))	Available		1000005467

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Previous	647.94068 BAU Economic and management methods for tourism and hospitality research / Thomas Baum and Ram Mudambi	647.94068 DIT Dimensions of the hospitality industry /	647.94068 DIT Dimensions of the hospitality industry /	647.94068 HIN Cases in hospitality management : a critical incident approach /	647.94068 HOS A host of opportunities : an introduction to hospitality management /	647.94068 HOS A host of opportunities : an introduction to hospitality management /	647.94068 HOS Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction /	Next

Includes bibliographical references

Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery

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