Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton
Material type: TextPublication details: Boston : Harvard Business School Press, 2004Description: xviii, 454p. : ill. ; 24cmISBN:- 1591391342 :
- 658.4012 22
Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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BOOK | Perpustakaan Kementerian Pelancongan, Seni dan Budaya Malaysia Pinjaman Dewasa | Non-fiction | 658.4012 KAP (Browse shelf(Opens below)) | Available | 1001783 |
Browsing Perpustakaan Kementerian Pelancongan, Seni dan Budaya Malaysia shelves, Shelving location: Pinjaman Dewasa, Collection: Non-fiction Close shelf browser (Hides shelf browser)
Includes bibliographical references and index
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations
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