The five essential people skills :  how to assert yourself, listen to others, and resolve conflicts 

 - New York :  Fireside Book,  2009 
 - viii, 240p. ;  22cm. 
<br/><br/><label>ISBN: </label>9781416595489 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication<br/>Assertiveness (Psychology)<br/>Communication
<br/><br/><label>Dewey Class. No.: </label>158.2