TY  - BOOK
TI  - The five essential people skills: how to assert yourself, listen to others, and resolve conflicts
SN  - 9781416595489
U1  - 158.2 22
PY  - 2009///
CY  - New York
PB  - Fireside Book
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Assertiveness (Psychology)
KW  - Communication
ER  -