TY - BOOK AU - Institut Tadbiran Awam Negara TI - Leading change in public agencies : cases from developing countries SN - 9839933857 (kkt.) U1 - 354 23 PY - 2003/// CY - Kuala Lumpur PB - Institut Tadbiran Awam Negara KW - Civil service KW - Case studies KW - Public administration ER -