TY  - BOOK
AU  - Montgomery,Jack G.
AU  - Cook,Eleanor I.
AU  - Wagner,Patricia Jean
AU  - Hubbard,Glenda T.
TI  - Conflict management for libraries: strategies for a positive, productive workplace 
SN  - 083890890X (pbk.) :
U1  - 023.9 22
PY  - 2005///
CY  - Chicago, ILL.
PB  - American Library Association
KW  - Library personnel management
KW  - Conflict management
N1  - Includes bibliographical references and index; When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management
ER  -