Kaplan, Robert S. <br/><br/>
Strategy maps :  converting intangible assets into tangible outcomes / 
Robert S. Kaplan, David P. Norton 
 - Boston :  Harvard Business School Press,  2004 
 - xviii, 454p. :  ill. ;  24cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations 
<br/><br/><label>ISBN: </label>1591391342 :  RM140.90 
<br/><br/><label>LCCN: </label>2003-024059 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning<br/>Intangible property--Management<br/>Human capital<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4012