Heil, Gary,  1950- <br/><br/>
Employee management and customer service in the retail industry / 
Gary Heil, Chris Thomas. 
 - Hoboken, N.J. :  Wiley,  c2006. 
 - xi, 190 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780471723240 (pbk. : alk. paper) 047172324X (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2005020229 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Personnel management.<br/>Retail trade--Employees.
<br/><br/><label>LC Class. No.: </label>HF5429.26  / .H45 2006 
<br/><br/><label>Dewey Class. No.: </label>658.8/7/00683