TY  - BOOK
AU  - Heil,Gary
AU  - Thomas,Chris
TI  - Employee management and customer service in the retail industry
SN  - 9780471723240 (pbk. : alk. paper)
AV  - HF5429.26 .H45 2006
U1  - 658.8/7/00683 22
PY  - 2006///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Retail trade
KW  - Personnel management
KW  - Employees
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0516/2005020229.html
UR  - http://www.loc.gov/catdir/enhancements/fy0622/2005020229-d.html
ER  -