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Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton

By: Contributor(s): Material type: TextTextPublication details: Boston : Harvard Business School Press, 2004Description: xviii, 454p. : ill. ; 24cmISBN:
  • 1591391342 :
Subject(s): DDC classification:
  • 658.4012 22
Online resources:
Contents:
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations
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Item type Current library Collection Call number Status Date due Barcode
BOOK BOOK Perpustakaan Kementerian Pelancongan, Seni dan Budaya Malaysia Pinjaman Dewasa Non-fiction 658.4012 KAP (Browse shelf(Opens below)) Available 1001783

Includes bibliographical references and index

Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations

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