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Conflict management for libraries : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard

By: Contributor(s): Material type: TextTextPublication details: Chicago, ILL. : American Library Association, 2005Description: xii, 207p. ; 23cmISBN:
  • 083890890X (pbk.) :
Subject(s): DDC classification:
  • 023.9 22
Contents:
When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
BOOK BOOK Perpustakaan Kementerian Pelancongan, Seni dan Budaya Malaysia Pinjaman Dewasa Non-fiction 023.9 MON (Browse shelf(Opens below)) 1001307 Available 1000005856
BOOK BOOK Perpustakaan Kementerian Pelancongan, Seni dan Budaya Malaysia Pinjaman Dewasa Non-fiction 023.9 MON (Browse shelf(Opens below)) 1001308 Available 1000005857

Includes bibliographical references and index

When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management

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